Swim Smart has a 30-day return policy for all products with original packaging and tags. Swim Smart is not responsible for any additional/extended warranty offers from any other company/vendor. Refunds apply only when the original purchase was made with Swim Smart. Please check all orders for accuracy and report any shipping errors to Swim Smart within 5 days of receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
Downloadable software products
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1420 Edgewater Ct. Ames, Iowa US 50010.
To return your product, you should mail your product to: 1420 Edgewater Ct. Ames, Iowa US 50010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.